FAQs - FamTee

I love your products! Can I get a discount on a second order?
Thank you so much! We'll keep you posted if we are having any special offers and we offer EXCLUSIVE deals to everyone that subscribes to our newsletter!

I haven't received my order yet. Can you give me an update?
The current turnaround time for production is 3-7 business days plus 3-5 business days for shipping. Sometimes, there are a few issues with shipping so it can take a bit longer your item(s) to arrive. A shipping confirmation will be emailed to you with a tracking number once shipped. Some items may ship separately. Items other than t-shirts may require longer shipping time depending on what warehouse they are coming from. If you have any questions, go ahead and shoot us an email on our Contact Us Page!

I never received an order confirmation email. Can you help me out?
Sure! First, please check your spam folder or search your email inbox for an email from "FamTee". If you don't see one, it's probably because you entered your email in incorrectly when you made your purchase. If you think you have incorrectly sent your email, just message us on our Contact Us page!

Can I cancel my order?
Sorry! We can't currently do cancellations at the moment. We're working on developing a better cancellation system in the future.

Can I update my address?
Unfortunately, we cannot update your address once you have ordered because as soon as we get an order we try and ship them out straight away!

I never received my order. Help!
Oh no! We'll sort this out for you. Please contact us on our Contact Us Page and we will see what the issue is!

My order arrived broken, why?
We check each order carefully before sending it out but occasionally an order will get damaged during the shipment process. If this is the case, please email us on our Contact Us page and we'll work it out for you and resend it to you!
Is it safe to process payments through you? Do you have access to my credit card details?
We use Shopify and Paypal, the largest and leading international payment providers, to process all purchases. There is no point where we ourselves have access to customer's personal data ourselves or where that data might potentially be compromised. All data is processed and encrypted via Shopify or Paypal.
Do you do exchanges?
We don't currently do size exchanges since our suppliers are based all over the world and we don't have a storefront. We are working to build out a system where our customers can do exchanges in the future -- but it's not currently possible. We appreciate your understanding! 
I'm having a technical issue on your site or can't place an order because of an error. Help!
Please try on a different browser (e.g. Chrome, Firefox, Safari) or retry in a few hours. 
I made an order 3 days ago and since it hasn’t been shipped yet. I'd like to cancel it. 
Please know that all our shirts are made-to-order. Orders are sent to production within 24 hours from the time your they are placed. After 24 hours, we can no longer try to cancel your order. Please bear in mind that production time may take 5-7 business days but delays may occur during holidays.
FamTee staff will do it's best to help resolve any issues, and achieve total customer satisfaction. If you still have questions, please feel free to Contact Us and we'll gladly help out!