FAQs - FamTee
I love your products! Can I get a discount on a second order?
Thank you so much! We'll keep you posted if we are having any special offers and we offer EXCLUSIVE deals to everyone that subscribes to our newsletter!
I haven't received my order yet. Can you give me an update?
The current turnaround time for production is 3-7 business days plus 3-5 business days for shipping. Sometimes, there are a few issues with shipping so it can take a bit longer your item(s) to arrive. A shipping confirmation will be emailed to you with a tracking number once shipped. Some items may ship separately. Items other than t-shirts may require longer shipping time depending on what warehouse they are coming from. If you have any questions, go ahead and shoot us an email on our Contact Us Page!
I never received an order confirmation email. Can you help me out?
Sure! First, please check your spam folder or search your email inbox for an email from "FamTee". If you don't see one, it's probably because you entered your email in incorrectly when you made your purchase. If you think you have incorrectly sent your email, just message us on our Contact Us page!
Can I cancel my order?
Sorry! We can't currently do cancellations at the moment. We're working on developing a better cancellation system in the future.
Can I update my address?
Unfortunately, we cannot update your address once you have ordered because as soon as we get an order we try and ship them out straight away!
I never received my order. Help!
Oh no! We'll sort this out for you. Please contact us on our Contact Us Page and we will see what the issue is!
Please know that all our shirts are made-to-order. Orders are sent to production within 24 hours from the time your they are placed. After 24 hours, we can no longer try to cancel your order. Please bear in mind that production time may take 5-7 business days but delays may occur during holidays.